Welcome to ProcuSphere.

ProcuSphere is a product of Elevate Procurement. We are committed to protecting the privacy of your personal information, our Privacy Policy explains  how we do this.

We treat your privacy seriously

We know we’re an important part of your life, and we value our relationship with you. You can be sure that we treat your privacy seriously. The  principles we follow are in line with NSW privacy laws, and we've carefully considered not only how we collect and use your information, but how we  keep it safe and secure.

What is this privacy policy about?

Elevate Procurement Pty Ltd ACN 601 455 369 trading as ProcuSphere (“Elevate Procurement”,“we”, “our”, “us”) holds your privacy concerns in the  highest regard. This Privacy Policy explains how we manage your personal information and how to contact us if you have any privacy concerns. We also outline our obligations under the Privacy Act 1988 (Cth), this includes the Australian Privacy Principles (APP) and European data protection laws.

This Privacy Policy applies to our guests, visitors to our websites and apps and any individual who interacts with us.

We also have terms that apply when you use our offerings on our websites or apps. Please read these
terms prior to purchasing or using any of our offerings.

Your consent

We will assume that, unless you tell us otherwise, you consent to the collection of the information you provide us (either directly or indirectly) for use and disclosure by us in accordance with our Privacy Policy.
We will only collect sensitive information (a category of information that includes things like your personal identifiable information, contact details,  financial information, regulatory compliances and geolocation data) from you with your consent and where it is reasonably necessary for us to provide  you with services or carry out our functions and activities.

We do not use your sensitive information for marketing purposes.

Types of personal and business information we collect

We collect your personal information so we can provide you with the services that you have requested and to carry out our functions and activities.

We also collect your personal information so we can improve the service we provide and also give you the option to register for products, services,  events and promotions that might be of interest to you, these may be provided by us or a third party.

We only collect information about you where it is fair and lawful to do so.

If we ask you for your personal information and you do not provide it to us, we may not be able to provide you with any or all our offers.

We usually collect information directly from you. For example, when you submit information through our website, Facebook accounts, Facebook  Messenger, other messenger apps, other websites owned by us, when you call or email us, while providing you with a requested product, service or  when you have other dealings with us.

The type of personal information that we collect depends on how you interact with us.

Examples of the personal information we may collect include:

Contact forms:

Information that you send us in our online contact forms.

Client intake forms and documents:

Information you provide us including but not limited to your phone number, address, first name, last name, and email address.

Pictures and documents that you provide us.

Registration:

If you register for a promotion or competition.

Compliance Information:

If you provide your company and personal compliance documents to us including but not limited to insurance certificates, medical certificates (including  vaccine certificates), permits, licenses and training records.

Usage information and feedback:

Information about your mobile device e.g. the hardware model, operating system and version, preferred language, unique device identifier and mobile  network information.

If you give us feedback about our service or products, or otherwise interact with us, then we will collect the personal information that you provide. Log information including IP address, access dates and times, app features or pages viewed, app crashes and browser type.

Social media:
If you visit our social media channels.

If you interact with us on our social media channels.

If you link to your social account, we may collect your username and information that you choose to share with us, such as your profile picture and contact details.

Online assistance:

When you use our live support features, a ProcuSphere team member will see your contact details if you have supplied these and will use details such as your first name to address you during conversations.

We keep conversation scripts for quality assurance and training purposes.

Any user using ProcuSphere or contacting the support team to provide another person’s personal information must have their consent to collect that  personal information. Where you provide us with third party personal information, it is your responsibility to ensure that those people are aware of this  Privacy Policy, understand it and agree to accept it.

If a user has supplied your personal information and you don’t us to have access to your personal information, please tell us immediately.

Website Usage Data:

If you visit our website, your information may be collected through cookies or tracking technologies, such as IP addresses, browsing behavior and device  information.

Using and disclosing your personal information

We may use or disclose your personal information for the purpose for which it was collected or to our partners that may contact you, but rest assured,  we will obtain your consent first.

We may also use and disclose your personal information for a secondary purpose that is related to the purpose for which we collected it. For example:

• Provide and administer our products and services.
• Education/research seminars, presentation and case studies (client information will be anonymised).
• Perform internal operations including preventing fraud and abuse, troubleshooting software problems and testing.
• Communicate with you about your products, provide our services and verify your identity over the phone.
• Communicate with you after you have used our offerings, including requesting your feedback about your experience with us.
• Communicate with third parties to provide the service requested.
• Provide training to staff members to improve our service offerings.
• Analyse most used features of our offerings and improve these based on feedback.

Do you want to remain anonymous?

Where possible, you will have the option to remain anonymous or use a name other than your own (a “pseudonym”) when dealing with us. For example, if you are making a complaint, we will try to provide you with this option wherever we can.0

How we use technology to collect and use personal information

Cookies

Our website uses cookies to track user traffic information to give you the best experience of our website and for marketing purposes. Cookies are tiny  files sent to your browser and stored by your browser on your computer or other device that you’re using to access our websites.

Analytics

We use analytics tools including Google Analytics, to generate statistics about our web and app usage. The information we collect about our users includes:

• a unique device identifier
• date, time and location of your interaction
• the type of browser or mobile you use
• the services you have viewed or used

How we use cookies and analytics information

Cookies and web-tracking tools on our websites allow our websites to interact more efficiently and with the device you are using.

We use them to understand usage of our websites and apps, so we can improve the content and functioning of our offerings.

We may also use information collected by cookies and analytics tools to display personalised content and advertising (targeted advertising and online  behavioural advertising), based on your internet usage, and to send you marketing materials that we think will be of interest to you.

Keeping your personal information safe

We mostly hold personal information electronically in our IT systems and databases. We also may hold personal information in telephone recordings,  social media applications, and in hard copy paper files.

We may use third party service providers to store some personal information. These may include Australian and internationally based cloud services or  the servers of third parties within and outside of Australia.

We take steps to protect the information that we hold about you from misuse, interference and loss, and from unauthorised access, modification or  disclosure. We do this by using physical and electronic security systems and by limiting who can access your personal information. We have online and  network security systems in place for our websites, so that the information you provide us online is protected and secure.

Because of the nature of the  internet, we cannot guarantee the security of your personal information. Please contact us if you are aware of a breach.

If we no longer need information about you, or we are no longer required by law to hold it, we will destroy that information or ensure it is de-identified.

Keeping quality information

We would like to ensure that the information we hold about you is accurate, up-to-date, relevant and complete.

We review our customer databases and remove out-of-date, misleading or incorrect data.

You can help us by letting us know if your details change or we send you an email or letter that contains
incorrect details.

Your right to access and correct your personal information

You have the right to access the personal information that we hold about you and to ask us to correct it.

If you would like to check that the information, we hold about you is correct, find out about what
information we hold about you, or make a correction, please contact us at:

Attention: Privacy Officer
support@procusphere.com

When you contact us to access your personal information, we will need to verify your identity first and ask you some further questions so we can  respond to your request quickly. We cannot give you information about anyone else.

We will respond to your request within the reasonable time of you making the request and give you access in the manner you requested, unless it is  unreasonable or impracticable for us to do so.

Sometimes we may be able to respond to your query by email or over the phone but sometimes we may need your request in writing, and we might  need time to gather your requested information and respond. Complex requests take between 20 to 30 days. We might send you the information by  post, email it to you, or ask you to see us to have a look at the information.

If we are unable to provide you with access to the information you have requested, we will provide the reason(s) in writing and your options to complain.

Making a request does not cost anything. Depending on what information you request, we may need to charge you to access the information. The  charges will not be unreasonable, and we will let you know before providing you with the information.

We will not charge you to correct your personal information.

EU resident rights

If you are in the EU, you may have the rights below, some will apply in limited circumstances.

Ask us to confirm if we are using your personal information.

Right to withdraw your consent at any time.

Request we delete your personal information. We will not be able to consent if we need your personal information for the purpose it was collected. We  must keep your personal information if it is relevant to a legal dispute.

Request we stop or restrict how we process your personal information. This right won’t apply when we need to process your information to carry out our day-to-day functions or if we have legitimate grounds to process your information.

Ask us to help you move your personal information to other companies where this is possible and only if we have collected and used your information  via automatic means. Some other conditions apply.

You have the right to be informed about any protections that we have put in place when we are transferring your data overseas.

Disclosing your personal information overseas

Your personal information will be processed in Australia. Your personal information is disclosed overseas because of our use of analytics tools such as  Google. We are required to take measures to ensure that your information will be protected.

Applying for a job with us?

If you have applied for a job with us, we will collect the information you have included on your application form. The purpose of collecting this  information is to assess and progress your application or hold your information for future opportunities.

The information we collect includes:

• your contact details
• residential status
• taxation/superannuation numbers
• health and immunisation records
• working with children check
• career history
• education details
• sensitive information or criminal history (if it’s relevant to the role you have applied for)
• information from your nominated referees.

Do you have any complaints or concerns?

If you have a complaint about how we have managed your personal information, dealt with a request by you to access or correct your personal  information, or if you think that we have breached the Privacy Act or other applicable privacy legislation or regulations, you can make a complaint to us  by writing to us at:

Attention: Privacy Officer
support@procusphere.com

Once we have received your complaint, we will investigate and respond to you as soon as we can. We will try to do this within 10 business days of  receiving your complaint. If this is not possible, we will contact you and let you know when we respond to your complaint.

We have the highest regard for your privacy and will deal with your complaint fairly and quickly, however if you are not satisfied with our response, you  may complain to the Australian Information Commissioner at:

Office of the Australian Information Commissioner (OAIC)

GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
TTY: 1800 620 241
Email: privacy@privacy.gov.au

If you are located in the European Union, you may complain to the local data protection authority (DPA) within the EU. You can find details or your local  DPA here (https://ec.europa.eu/newsroom/article29/items/612080/en)

Our Privacy Policy

Our Privacy Policy is available on our website.

We may update our Privacy Policy from time to time. Our Privacy policy was last updated 29 July 2023. By continuing to use our websites, mobile  device apps or otherwise continuing to deal with us, you accept this Privacy Policy as it applies from time to time.

Last updated: 29 July 2023